RETURNS Policy

LUMINESCENCE AUTOMOTIVE LTD is fully committed to ensuring that you are completely satisfied with your product. In the event that any issues arise within the warranty period of one year, we kindly ask you to refer to the information provided below for the correct procedure to follow in order to address your concerns effectively.

Unwanted Goods (14 DAYS)

If, after making a purchase, you happen to rethink your decision and opt to return the goods for a full refund, you can easily do so by following the simple steps outlined below:

To return unwanted goods, customers must contact our customer service team with the provided form available on the contact page within 14 days of receiving the order. The goods must be in their original condition and packaging. Upon approval, customers will be provided with a Return merchandise authorization number (RMA). The cost of return shipping is the responsibility of the customer unless the goods are faulty. Refunds will be issued within 14 business days of receiving the returned goods.

Damaged Goods (7 Days)

Customers who wish to return damaged goods must follow our return procedure for a smooth process. To initiate a return, contact our customer service team with the provided form available on the contact page within 7 days of receiving the item. A proof of purchase and evidence of the damage, such as photographs, must be provided. The customer service team will guide customers through the return process, which may involve sending the item back to us for inspection. Upon verification of the damage, customers will be eligible for a full refund or a replacement as per our refund policy. It is essential to adhere to our return procedure to ensure prompt handling of damaged goods returns.

Faulty Goods ( 7 Days)

Faulty Goods Procedure: In the event of receiving faulty goods, customers are advised to follow the established procedure for resolution. Upon discovering a defect, the customer should promptly notify LUMINESCENCE AUTOMOTIVE LTD providing details of the issue using the provided form available on the contact page within 7 Days. Depending on the nature of the fault, LUMINESCENCE AUTOMOTIVE LTD may offer a repair, replacement, or refund in accordance with consumer laws. Customers are typically required to provide proof of purchase and may be instructed on how to return the faulty goods. LUMINESCENCE AUTOMOTIVE LTD is obligated to address the matter within a reasonable timeframe and ensure the customer is satisfied with the resolution.

installing faults

Installing goods without testing them beforehand can result in voiding the warranty. It is crucial to thoroughly inspect and test the goods before installation to ensure that they are functioning properly. Neglecting this step can lead to complications down the line, potentially voiding any warranty that may have been in place. By taking the time to test the goods before installation, customers can avoid unnecessary issues and protect their investment in the long run. If goods are fitted and faults are discovered thereafter, the warranty or guarantee on those goods may be voided. It is important for consumers to thoroughly inspect products upon receipt to ensure they are in proper working condition. Otherwise, any defects or issues identified post-installation may not be covered under warranty, leading to potential financial implications for the buyer. It is recommended to follow manufacturer instructions and guidelines to avoid inadvertent voiding of warranties due to post-fitting faults.

Misuse of goods

Any instances of self inflicted damage, examples include: bottoming out, puncturing, scraping, insecure strips/cables, flood damage, incorrect wiring, incorrect fusing, incorrect voltage or disuse of O-rings will result in the immediate voiding of the warranty. These actions compromise the integrity and safety of the underglow system, putting the vehicle at risk of damage or malfunction. If there are any damage to the vehicle or third-party parts due to misuse of goods, LUMINESCENCE AUTOMOTIVE LTD are not liable for any compensation. It is essential to adhere to the installation guidelines and maintenance requirements to ensure the longevity and performance of the product. Failure to comply with these stipulations will negate any warranty coverage for the underglow system.